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Here for You, Every Step of the Way

Experience personalized healthcare through our dedicated concierge service - designed to guide you, support you, and simplify your care journey. We’re here to reduce the stress, confusion, and delays that too often come with navigating the healthcare system. 

Why it matters:

- Better access to care 
- Less frustration, more time for what matters
- Improved health outcomes
- Confidence in every step of your treatment 

 

Here’s What We Can Do for You

Everyday Care & Companionship

For light housekeeping, errands, meals, rides, and social visits.

Healthcare Navigation

Guidance through insurance, providers, and medical paperwork.

Care Coordination & Advocacy

Bringing clarity and continuity to your medical journey.

In-Home Clinical Care
 

Skilled nursing support where you’re most comfortable.

Smooth Transitions After Discharge

Helping you recover safely and confidently at home.

Custom Wellness & Recovery Plans

Holistic care that supports mind, body, and spirit.

  

You Don’t Have to Do This Alone

Our concierge team is ready to support you with compassion, clarity, and respect.
Please fill out the form below to request services, and we’ll reach out soon to learn how we can help.

Our services

Personalized support

  • Light house keeping and meal planning related to recovery 
  • Transportation for medical and wellness related appointments
  • Social hour ( family, friends visits or community events)
  • Coordinating personal needs during recovery or treatment (grocery, errands, pet care, laundry, personal shopping)
  • Provide respite for family caregivers

Healthcare navigation

  • Helps patients understand insurance benefits, co-pays, and out-of-pocket costs.
  • Assist in selecting appropriate care options ( e.g., (Urgent cares vs. ER),
  • Identify in-network providers and facilities.
  • Assistance with forms, billing and insurance coordination
  • Family updates and communication
  • Remote monitoring

Care coordination

  • Ensure patients understands diagnosis and treatment options,
  • Represent patient interests in complex or confusing medical situations
  • Provide support for managing chronic conditions or major illnesses. 
  • Accompany clients to Dr visits, procedures or therapy
  • Scheduling medical appointments, labs and imaging
  • Coordinating care between specialists or providers
  • Coordination with pharmacy
  • Assist with telehealth set-up and follow up

Clinical care services

  • Administering medication or injections
  • Wound care and dressing changes
  • Health assessments and vitals monitoring
  • Chronic disease management ( e.g. diabetes care)
  • Post-operative nursing care
  • Palliative and hospice care support

Discharge planning

  • Communicate with discharge planners, doctors and therapist 
  • Review discharge summary, medications and follow-up care needs
  • Develop personalize transition care plan ( transportation, home environment readiness, medication set-up, equipment/supplies needs ) 
  • Identify risk falls
  • Provide 24-72 hour post discharge monitoring

Custom wellness and recovery plans

  • Connecting clients to wellness services ( nutritionist, therapist, fitness trainers )
  • Wellness coaching ( stress, sleep, diet )
  • Mental health support
  • Wellness concierge referrals ( Chiropractor, acupuncture, massage ) 
  • Spiritual care/Chaplain referral
  • In-home Vitamin shots

Our mission

Our mission is to provide a exceptional , personalized healthcare guidance and support, empowering individuals and families to confidently navigate their health journeys with convenience, compassion and comprehensive care. 

How it works

A healthcare concierge service streamlines the care experience with evaluation → customized planning → care delivery → ongoing support, ensuring patients and families receive high-quality, coordinated, and compassionate care without the usual confusion or delays of traditional systems.

    1. Initial Contact & Intake

    • Client Inquiry: The patient or family contacts the concierge service via phone, email, or referral.

    • Intake Assessment: A brief consultation gathers basic information—current health concerns, medical history, needs, preferences, and goals.

    • Service Explanation: The client is informed of available services, pricing, and how the personalized care model works.

    2. Comprehensive Evaluation

    • In-Person or Virtual Assessment: A registered nurse (RN), case manager, or clinician conducts a thorough health assessment.

    • Medical & Social History Review: Includes review of diagnoses, medications, treatments, lifestyle, home environment, and support systems.

    • Needs Analysis: Determines level of care, coordination requirements, and personal goals (e.g., aging in place, post-op recovery, chronic disease management).

    3. Custom Care Plan Development

    • Collaborative Planning: A care coordinator develops a personalized weekly care plan based on the evaluation.

    • Multidisciplinary Input: The plan may include input from physicians, therapists, nurses, and wellness professionals.

    • Care Plan Components:

      • Nursing/medical oversight

      • Appointment scheduling & transportation

      • Medication management

      • Therapy or specialist referrals

      • Home care or companionship

      • Nutrition and lifestyle guidance

    • Family Involvement: Family members or primary caregivers are included when appropriate.

    4. Start of Care Journey

    • Care Kickoff: The care plan is reviewed and approved by the client, then officially begins.

    • Care Concierge Assigned: A dedicated care navigator or concierge becomes the single point of contact.

    • Provider Coordination: The concierge arranges initial appointments, referrals, and care team introductions.

    • Technology Setup (if applicable): The patient may be onboarded with apps, telehealth tools, or patient portals for communication and tracking.

    5. Ongoing Care & Weekly Management

    • Weekly Check-ins: The concierge contacts the client regularly to monitor progress, schedule appointments, and adapt the care plan.

    • Caregiver Support: If in-home care is included, weekly visits are tracked and reported.

    • Issue Escalation: Any health changes or urgent needs are addressed immediately through nurse triage or care escalation protocols.

    6. Real-Time Communication & Advocacy

    • Medical Navigation: The concierge communicates with physicians, specialists, and insurance providers on behalf of the client.

    • Documentation & Coordination: All records are centralized and shared securely across the care team.

    • Advocacy: The concierge advocates for the patient in medical decisions, hospital discharges, and insurance approvals.

    7. Progress Evaluation & Plan Adjustment

    • Monthly Reviews: The care plan is reviewed at regular intervals to assess outcomes and adjust services as needed.

    • Client Feedback: Satisfaction and wellness are assessed to ensure alignment with the client's goals.

    • Upgrades or Transitions: As health needs change, additional support may be added, or discharge planning may begin if the goal is achieved (e.g., full recovery)

What sets us apart

At I Do Good Things Healthcare Concierge, we go beyond traditional care by delivering truly personalized, human-centered service. What sets us apart is our commitment to compassion, convenience, and continuity—offering every client a trusted partner who advocates for their health, simplifies the care journey, and ensures they never feel alone in the system. We don’t just coordinate care—we walk beside you every step of the way.

Same/next-day  appointments

We coordinate quickly and efficiently—minimizing wait times and prioritizing your health with speed and personalized attention.

Licensed clinical care specialist & Certified allied health professional  

Led by a team that offers discreet, high-touch coordination, personalized wellness oversight, and expert medical navigation tailored to the unique needs of each client.

 Convenient payment

We make paying for care simple and flexible. We accept check, debit/credit cards, payment plans and Long term care insurance. We also work with In-Home Supportive Services (IHSS) to support eligible seniors, individuals with disabilities, and the blind with financial assistance.